Shipping Policy

1. Overview

Kamayo Online provides local delivery for groceries, household products, personal care items, and daily essentials through https://kamayo.online.

Shipping and delivery availability depends on the customer’s address, serviceable area, product availability, order value, delivery slot, and operational feasibility.

2. Company Information

3. Service Area

Kamayo currently focuses on grocery and daily essentials delivery in West Delhi, including Nawada, Dwarka Mor, Vipin Garden, Uttam Nagar and nearby serviceable areas.

• Delivery is available only in areas currently serviceable by Kamayo.
• Some nearby locations may be supported depending on delivery capacity and operational conditions.
• If an address is outside our serviceable area, the order may be cancelled or support may contact the customer.
• Service area availability may change from time to time.

4. Order Processing

After an order is placed, Kamayo checks product availability, payment status, delivery address, and operational feasibility before processing the order.

• Orders are processed during active business/delivery hours.
• Order processing may take longer during high demand, stock checks, payment verification, or technical issues.
• If any product is unavailable, support may contact the customer or adjust the order where required.
• Orders with incorrect address, incomplete phone number, or unreachable customer may be delayed or cancelled.

5. Delivery Time

Kamayo aims to deliver orders as quickly and reliably as possible within the selected service area. Any delivery time shown on the website, app, order screen, or support communication is an estimate.

• Estimated delivery time may vary based on distance, order load, stock availability, weather, traffic, and delivery partner availability.
• Same-day or fast delivery may be available only in selected areas and time slots.
• Delivery may take longer during festivals, heavy rain, traffic disruption, peak hours, or operational constraints.
• Kamayo may contact the customer if delivery requires clarification or extra confirmation.

6. Delivery Charges

Delivery charges, if applicable, are shown during checkout or calculated according to Kamayo’s service area, order value, delivery rules, or business settings.

• Delivery charges may vary by location, order value, offer, or delivery condition.
• Any applicable delivery charge should be visible before final order placement.
• Promotional free delivery may apply only when eligibility conditions are met.
• Cart or product listing may not show final delivery charges; final charge is confirmed at checkout.

7. Customer Responsibility

Customers should provide correct and complete delivery information so that orders can be delivered smoothly.

• Provide accurate name, phone number, address, pincode, landmark, and delivery instructions.
• Keep the phone reachable during delivery.
• Ensure someone is available to receive the order at the provided address.
• Check the order at delivery where possible and report any issue quickly.
• For cash on delivery orders, keep the payable amount ready if COD is selected.

8. Failed or Unsuccessful Delivery

Delivery may fail if the customer is unavailable, the phone number is unreachable, the address is incorrect, the location is not serviceable, payment is not completed, or entry/access is not possible.

• Kamayo may attempt to contact the customer before cancelling or rescheduling delivery.
• If delivery fails due to customer-side issues, the order may be cancelled or rescheduled depending on product type and operational feasibility.
• Perishable or time-sensitive products may not always be eligible for redelivery.
• Refund, if any, will depend on payment mode, product status, and verification.

9. Delivery Delays

Although Kamayo aims for timely delivery, delays may happen due to practical and operational factors.

• Weather, traffic, road blockage, local restrictions, or natural events
• High order volume or peak delivery hours
• Stock confirmation or product replacement discussion
• Payment gateway or technical verification delay
• Incorrect or incomplete customer address

10. Damaged, Wrong, or Missing Items

If you receive a damaged, wrong, expired, or missing product, please contact Kamayo support as soon as possible with order details and clear proof where available.

• Share order number, product name, and issue description.
• Keep product packaging, bill/invoice, and photos/videos where possible.
• Support may verify the issue before replacement, refund, wallet adjustment, or other resolution.
• Perishable/opened/used products may have limited eligibility depending on case verification.

11. Changes to This Shipping Policy

Kamayo may update this Shipping Policy from time to time based on service area, delivery process, operational requirements, business rules, or legal updates.

Effective date: 11 May 2026

12. Contact for Shipping-Related Questions

For delivery, service area, shipping charge, delayed order, missing product, or order support questions, please contact: