Return & Refund Policy

1. Overview

Kamayo Online provides grocery and daily essentials delivery through https://kamayo.online. We aim to resolve genuine order issues fairly and quickly, subject to verification and product category limitations.

Because grocery, food, household, hygiene, personal care, and daily-use products can be perishable, consumable, sealed, hygiene-sensitive, or time-sensitive, return eligibility may vary by item type and issue.

2. Company Information

3. Cases Eligible for Support Review

Return, replacement, refund, wallet adjustment, or other resolution may be considered after verification in cases such as:

• Wrong product delivered compared to the ordered item
• Product missing from the delivered order
• Product received damaged, leaking, broken, or visibly unusable
• Expired product delivered
• Product with clear quality issue at the time of delivery
• Paid order cancelled by Kamayo due to stock unavailability or serviceability issue
• Payment deducted but order not confirmed, subject to payment verification
• Duplicate payment, excess payment, or billing correction case after verification

4. Cases Usually Not Eligible

The following cases may not be eligible for return, replacement, or refund unless a genuine issue is verified by Kamayo support:

• Opened, used, consumed, or partially consumed products
• Products damaged after delivery due to customer handling or storage
• Perishable or temperature-sensitive products reported after unreasonable delay
• Hygiene-sensitive personal care items after seal is broken
• Products returned without packaging, bill/order details, or required proof
• Customer changed mind after delivery
• Wrong address, unreachable customer, refused delivery, or failed delivery due to customer-side issue
• Product image/packaging variation where actual product is correct and usable

5. Reporting Timeline

Customers should report order issues as soon as possible after delivery so that the issue can be verified properly.

• Damaged, wrong, missing, leaking, or expired product issues should preferably be reported on the same day of delivery.
• For perishable or time-sensitive products, quick reporting is especially important.
• Late complaints may be rejected if verification becomes difficult or product condition cannot be confirmed.
• Support may request photos, videos, packaging, invoice/order details, or product batch details.

6. Proof and Verification

To help resolve genuine issues faster, please provide clear information and proof when contacting support.

• Order number or registered phone/email
• Product name and issue description
• Photo/video of the product issue
• Photo of package, seal, label, batch, expiry date, or invoice where relevant
• Delivery time/date and any other useful detail

7. Replacement or Return Pickup

Depending on product type, service area, availability, and issue verification, Kamayo may offer:

• Replacement of the affected item
• Partial refund for the affected item
• Full refund for the affected order where applicable
• Wallet/store credit where suitable
• Pickup of wrong/damaged item where needed and operationally possible

Replacement depends on stock availability and delivery feasibility. If replacement is not available, refund or wallet adjustment may be considered after verification.

8. Refund Mode

Approved refunds may be processed through one or more suitable modes depending on the payment method, order status, and verification outcome.

• Original online payment method, where supported by payment provider
• Wallet or store credit for eligible customers
• Bank/UPI refund details requested by support, where required
• Adjustment in a replacement order or next order, where mutually suitable

9. Refund Timeline

Refund timelines may depend on verification, payment provider, bank, wallet system, order status, and operational processing.

• Approved wallet/store-credit adjustments may reflect faster depending on account status.
• Online payment refunds may take additional time based on payment gateway and bank processing.
• Payment deducted but order not confirmed cases may require gateway/bank verification.
• Refund may be delayed if customer details, order details, or proof is incomplete.

10. Cash on Delivery Orders

For cash on delivery orders, refund or adjustment may be handled differently because payment is collected at the time of delivery.

• If issue is found at delivery, customer should report immediately to delivery/support where possible.
• After verification, Kamayo may offer replacement, wallet credit, partial adjustment, or another suitable resolution.
• If cash refund is required, support may confirm the process case-by-case.

11. Wallet, Points, Rewards, and Referral Benefits

If an order is cancelled, refunded, partially refunded, or adjusted, related wallet, points, rewards, cashback, referral, or promotional benefits may also be adjusted.

• Points or wallet benefits earned from cancelled/refunded items may be reversed or adjusted.
• Locked, pending, or promotional wallet amounts may be recalculated after order changes.
• Referral or reward eligibility may be updated if order value, profit, or eligible purchase status changes.
• Any suspected misuse, duplicate abuse, fake order, or reward manipulation may lead to account/reward restrictions.

12. Cancelled Orders

If Kamayo cancels a paid order due to stock unavailability, delivery unserviceability, payment mismatch, operational limitation, or other valid reason, refund will be reviewed and processed as applicable.

• COD orders cancelled before delivery generally do not require refund.
• Online paid orders cancelled before fulfillment may be eligible for refund after payment verification.
• Partially fulfilled orders may receive partial refund or adjustment for unavailable items.

13. Late Delivery and Force Majeure

Delivery estimates are provided for customer convenience. In case of delays caused by weather, traffic, stock checking, customer unavailability, technical issues, payment gateway delay, local restrictions, or events beyond reasonable control, refund eligibility may depend on actual order status and product condition.

14. Misuse and Fraud Prevention

Kamayo may reject return/refund requests, restrict accounts, or investigate cases involving:

• False claims or repeated suspicious complaints
• Fake proof, manipulated photos/videos, or misleading issue reports
• Misuse of COD, wallet, rewards, referral, or promotional systems
• Abusive conduct toward support or delivery team
• Attempts to obtain unfair refunds, duplicate benefits, or free products

15. Changes to This Policy

Kamayo may update this Return & Refund Policy from time to time based on product categories, delivery process, operational requirements, business rules, or legal updates.

Effective date: 11 May 2026

16. Contact for Return & Refund Questions

For return, replacement, refund, missing product, damaged product, expired product, cancelled order, wallet adjustment, or payment-related support, please contact: