Privacy Policy

1. Introduction

Kamayo is an online grocery and daily essentials platform. To provide deliveries, manage customer accounts, process orders, support payments, and show order-related history and rewards, we may collect limited personal and transactional data from users.

By using Kamayo, you agree to the collection and use of information as described in this Privacy Policy.

We aim to collect only the minimum information reasonably needed to run accounts, deliver orders, process payments, provide support, and maintain essential business records.

2. Data We Collect

Depending on how you use Kamayo, we may collect the following information:

Category	Examples
Account Information	Name, phone number, email address, login credentials, customer account details
Address Information	Delivery address, landmark, city, state, pincode, optional delivery note
Order Information	Ordered items, quantities, pricing, payment method, order number, order status, invoices, order history
Wallet / Reward Information	Wallet balance, reward points, points history, reward eligibility, referral-linked reward records
Payment Information	Payment status, payment method, transaction reference, gateway response details needed to confirm payment
Communication Data	Support messages, complaints, feedback, delivery-related communication
Technical Data	Device/browser type, IP address, session data, log records, error/debug records, cookies or similar technical identifiers
Optional Data	Profile photo, optional location access for address detection, other voluntarily submitted information

3. Why We Collect Your Data

We collect and use data for the following purposes:

To create and manage customer accounts
To verify user identity and login access
To receive, process, and deliver orders
To communicate regarding delivery, support, or order issues
To show order history, invoices, wallet activity, and reward-related information
To calculate or display points, wallet usage, or promotional benefits where applicable
To support cash on delivery and online payment flows
To prevent fraud, abuse, duplicate misuse, or suspicious activity
To maintain security, technical stability, and service quality
To comply with applicable legal, tax, accounting, or regulatory obligations

4. Payments

Kamayo may support cash on delivery and online payment options. Online payments may be processed through third-party payment partners or payment service providers.

We may store payment-related references such as transaction ID, payment status, payment mode, gateway response details, or reconciliation information required for order confirmation, support, accounting, and fraud prevention.

Sensitive bank or card credentials should be handled by the authorized payment provider as per their systems and policies.

5. Wallet, Points, Rewards, and Referral-Related Data

Kamayo may maintain wallet balances, reward points, order-linked earning records, and referral-related eligibility records to support customer rewards and related account features.

We may store points earned on orders
We may store usable, locked, or reward-related wallet values where applicable
We may store referral code or reward linkage data for account eligibility and activity checks
We may retain reward transaction history for user visibility, audits, and dispute resolution

6. When We May Share Data

We do not sell personal data. However, we may share limited data in the following situations:

With payment service providers for payment processing and verification
With delivery or operational partners only to the extent needed to fulfill orders
With technical hosting, maintenance, security, or support providers where necessary
When required by law, regulation, court order, or lawful government request
To investigate fraud, abuse, chargeback issues, or security incidents
As part of business restructuring, transfer, merger, or asset sale, subject to applicable law

7. Data Security

We use reasonable administrative, technical, and operational measures to protect customer data against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, server, database, or online transmission method is completely secure, and therefore absolute security cannot be guaranteed.

8. Your Choices and Rights

Depending on your use of Kamayo, you may be able to:

Update your profile information
Update delivery addresses
Review your order history and account details
Contact support for correction of inaccurate information
Request account deletion or account closure

For deletion-related requests, please use our Delete Account Request page.

9. Data Retention

We may retain customer, order, transaction, support, security, wallet, and reward data for as long as reasonably required to operate the service, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and maintain accounting or tax records.

Some information may continue to be retained in backup systems, archived logs, legal records, fraud prevention records, or financial documentation for a limited or required period.

10. Cookies and Technical Logs

Kamayo may use cookies, sessions, and similar technical tools to maintain login state, cart state, security checks, basic analytics, and essential website functionality.

Disabling some technical storage features in your browser may affect login, cart, checkout, and other core functions.

11. Children’s Privacy

Kamayo is not intended for use by young children acting without supervision where applicable. If you believe personal data has been submitted inappropriately, please contact us so that we can review the matter.

12. Policy Changes

We may update this Privacy Policy from time to time to reflect service changes, operational updates, legal requirements, or policy improvements.

Updated versions will be posted on this page with a revised effective date where needed.

Effective date: 11 May 2026

13. Contact Us

If you have questions about this Privacy Policy, your data, your account, or deletion-related requests, please contact Kamayo support through the contact details available on our platform.

You may also use the following page for deletion-related requests: Delete Account Request